Refund policy

At HeroVerse Collectables LLC, we want collectors to feel confident when shopping with us.

Eligible items may be returned within 14 days of delivery. Items must be unused, unopened, and in the same condition received, including all original packaging, seals, inserts, accessories, and tags.

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect. Original shipping charges are non-refundable.

The following are not eligible for return:

• Opened or used collectibles
• Opened blind boxes or mystery items
• Clearance or items marked Final Sale
• Gift cards
• Items specifically identified as non-returnable on the product page

If your order arrives damaged or incorrect, please contact us within 48 hours of delivery and provide clear photos of the item, packaging, and shipping box. We will review the issue and, when appropriate, provide a replacement, refund, or other resolution.

Minor imperfections to collectible packaging may occur during manufacturing or shipping and are not automatically considered product damage.

Approved refunds are issued to the original payment method after the returned item has been received and inspected.

Any special cancellation or refund terms for pre-order items will be disclosed on the applicable product page.

For return assistance, contact HeroVerse Collectables LLC at your customer-service email address:  Support@heroversecollectables.com